This Refund Policy outlines the terms under which refunds are provided for services offered by Crypto Connect Pro.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Service Disruption: If our platform experiences prolonged downtime or service disruptions preventing you from accessing our services.
- Unauthorized Transactions: If you are a victim of unauthorized transactions due to security breaches on our platform.
- Double Payment: If you have been charged twice for the same transaction due to technical errors.
2. Refund Requests
To request a refund, please contact our customer support team within 30 days of the issue. Provide details of the transaction and the reason for your refund request.
3. Processing Time
We strive to process refund requests promptly. Refunds will be issued using the original payment method or another method at our discretion.
4. Exclusions
Refunds may not be available under the following circumstances:
- If you have breached our Terms of Service or engaged in fraudulent activities.
- If you have voluntarily withdrawn from using our services.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at refund@cryptoconnectpro.com.